Homeowners
Process & FAQs
How it Works: Your guide to applying, qualifying, and getting repairs done.
Rebuilding Together New Orleans focuses on critical health and safety repairs for eligible homeowners in Orleans Parish. Here’s how the process works from start to finish.
1. Initial Contact
Reach out to our team to start the conversation.
Email: info@rtno.org
Call or text: (504) 264-1815
Please allow up to one week for a response due to high volume.
2. Pre-Screening
Our staff reviews basic eligibility (homeownership, income, household criteria) before moving forward. This helps make sure we’re a good fit for what you need.
3. Application & Documentation
If pre-screening looks good, we’ll send you an application and a list of documents to verify:
Ownership status
Income eligibility
Household status (age, disability, etc.)
4. Assessment
Once your application is complete, our team will schedule a home assessment to determine the scope of work needed for safe, healthy repairs.
5. Service Match & Scheduling
If you qualify and there is capacity/funding available, we will match you with the appropriate repair services and schedule your work with our crew and volunteers.
6. Repair Work
Repairs focus strictly on critical health and safety needs inside and outside the home. We do not provide full home rebuilds, demolition, or major structural overhauls.
Frequently Asked Questions
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Not necessarily. You must meet eligibility criteria, and services depend on available funding and team capacity.
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Typical repairs include roof work, flooring, exterior painting, weatherization, drywall, and safety modifications. We do not provide total rebuilds, demolition, or major electrical/plumbing/foundation work.
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Due to high demand, please allow up to one week for initial contact after reaching out.
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Yes. Walk-ins are accepted during office hours:
Wednesday: 9:00 AM – 12:00 PM
Thursday: 1:00 PM – 4:00 PM
If you cannot make these times, you can text or call to schedule an appointment.
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You must:
Be the homeowner on record and live in the home for at least 3 years
Have household income at or below 80% of Area Median Income
Meet at least one qualifying category such as age 60+, disability, veteran status, single head of household with minors, or full-time caregiver status.
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No. Our services are for critical health and safety repairs, not major reconstruction or full home builds.
